All Systems Operational

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Welcome to the AP Production Cloud component availability tracking page.
Release notes are available through Plume Partner Portal

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.99 % uptime
Today
App login APIs Operational
90 days ago
99.98 % uptime
Today
Subscriber location APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device summary APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber device detail APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber node (Gateway or Extender) APIs Operational
90 days ago
100.0 % uptime
Today
Subscriber summary APIs Operational
90 days ago
100.0 % uptime
Today
Apptime Operational
90 days ago
100.0 % uptime
Today
Apptime Service Operational
90 days ago
100.0 % uptime
Today
Apptime API Operational
90 days ago
100.0 % uptime
Today
AWS Infrastructure Operational
AWS athena-ap-south-1 Operational
AWS rds-ap-southeast-1 Operational
AWS route53resolver-ap-southeast-1 Operational
AWS s3-ap-southeast-1 Operational
AWS lambda-ap-southeast-1 Operational
AWS kms-ap-southeast-1 Operational
AWS glue-ap-southeast-1 Operational
AWS emr-ap-southeast-1 Operational
AWS elb-ap-southeast-1 Operational
AWS elasticsearch-ap-southeast-1 Operational
AWS elasticache-ap-southeast-1 Operational
AWS eks-ap-southeast-1 Operational
AWS ecs-ap-southeast-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS docdb-ap-southeast-1 Operational
AWS dynamodb-ap-southeast-1 Operational
Misc Services Operational
90 days ago
99.84 % uptime
Today
Guard Operational
90 days ago
99.54 % uptime
Today
Optimizer Operational
90 days ago
100.0 % uptime
Today
Overlord Operational
90 days ago
100.0 % uptime
Today
Misc. 3rd Party Infrastructure Operational
90 days ago
100.0 % uptime
Today
Heroku Operational
90 days ago
100.0 % uptime
Today
3rd Party Services Operational
90 days ago
100.0 % uptime
Today
Onboarding services network connectivity Operational
90 days ago
99.8 % uptime
Today
Onboarding - Subscriber cloud assignment redirector Operational
90 days ago
99.94 % uptime
Today
Onboarding - Subscriber cloud controller Operational
90 days ago
99.84 % uptime
Today
Onboarding - Subscriber network statistics collection Operational
90 days ago
99.61 % uptime
Today
Signal Operational
90 days ago
100.0 % uptime
Today
Web interface Operational
90 days ago
100.0 % uptime
Today
Signal jobs Operational
Uprise Operational
90 days ago
100.0 % uptime
Today
Web interface Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Workpass Guest Services Operational
90 days ago
100.0 % uptime
Today
Workpass - Guest login portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 6, 2026

No incidents reported today.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026
New and Rebooted Nodes Failing to Come Online
Resolved - The issue has been resolved. New and rebooted nodes are coming back online as expected.
May 28, 12:11 UTC
Update - The issue has been resolved. New and rebooted nodes are coming back online as expected.
May 28, 09:54 UTC
Monitoring - The issue has been identified and a fix is being applied. We are now monitoring recovery progress and will provide a further update soon.
May 28, 09:37 UTC
Identified - We have identified the cause of the issue affecting new and rebooted nodes failing to come online. Things are recovering and we will provide a further update in 1 hour.
May 28, 09:10 UTC
Investigating - We are currently investigating an issue where newly installed nodes are failing to come online. Additionally, nodes that have been rebooted are also not reconnecting as expected. Our team is actively investigating. Further updates will be provided as soon as possible.
May 28, 08:40 UTC
May 27, 2026
Maintenance: Deploying 1.160.5 version to cloud.
Resolved - This incident has been resolved.
May 27, 21:02 UTC
Update - Validation complete. Deployment successful.
May 27, 21:01 UTC
Update - Deployment complete, running validation.
May 27, 19:52 UTC
Identified - Plume Singapore Production Cloud is under maintenance due to a deploying 1.160.5 version to cloud.. An event will be created here denoting the completion of the maintenance.
May 27, 19:42 UTC
May 26, 2026
Access to service is disrupted
Resolved - This incident has been resolved.
May 26, 14:21 UTC
Investigating - We are currently investigating an issue affecting the Guard service. Security features including content filtering and threat protection may be impaired. Our engineering team is actively working to identify the root cause. We will provide an update as soon as new information is available.
May 26, 13:23 UTC
Access to service is disrupted
Resolved - This incident has been resolved.
May 26, 12:44 UTC
Investigating - We are currently investigating an issue affecting the Guard service. Security features including content filtering and threat protection may be impaired. Our engineering team is actively working to identify the root cause. We will provide an update as soon as new information is available.
May 26, 11:13 UTC
Access to service is disrupted
Resolved - This incident has been resolved.
May 26, 10:06 UTC
Investigating - We are currently investigating an issue affecting the Guard service. Security features including content filtering and threat protection may be impaired. Our engineering team is actively working to identify the root cause. We will provide an update as soon as new information is available.
May 26, 05:06 UTC
May 25, 2026
Guard Service Degradation
Resolved - The incident has been resolved.
May 25, 15:44 UTC
Update - We are continuing to investigate the issue.
May 25, 14:17 UTC
Update - We are continuing to investigate the issue.
May 25, 11:53 UTC
Investigating - We are currently investigating elevated latency and request timeouts affecting the Guard service.

Root cause is suspected to be an issue with APAC geo-routing on our third-party network provider's side. We are actively engaging the provider and working toward resolution.
May 25, 08:00 UTC
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

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