Okta Password Reset Required

Incident Report for AP Phi Production Cloud

Resolved

This incident has been resolved.

Posted Sep 18, 2026 - 18:02 UTC

Identified

All ISP partner employees will be prompted to set a new password ("Your Plume - External password has expired") upon their next Okta login. This is expected behavior due to a scheduled password policy update. Please follow the on-screen instructions to set a new password that meets the listed requirements. No further action is needed after completing the reset.

Posted Sep 18, 2026 - 10:05 UTC